Support & Notifications
Create support tickets and view system notifications for releases, downtime, and announcements.
Overview
TestKase provides built-in support ticket creation and a system notification feed to keep you informed about platform updates, scheduled maintenance, and important announcements. Both features are accessible from the settings sidebar and are available to all organization members.
Support Tickets
If you encounter an issue, have a question, or need assistance, you can create a support ticket directly from within TestKase.
Create a Support Ticket
- Navigate to Settings → Support from the settings sidebar.
- Click Create Ticket.
- Enter a subject describing the issue or question.
- Provide a detailed description of the problem, including steps to reproduce if applicable.
- Select a category (e.g., Bug Report, Feature Request, Billing Question, General Inquiry).
- Click Submit. Your ticket is created and the support team will respond via email.
Include as much detail as possible in your support ticket — screenshots, browser information, and steps to reproduce help the support team resolve your issue faster.
System Notifications
System notifications keep you informed about platform-level events that may affect your workflow. Notifications appear in the notification feed accessible from the settings sidebar or the notification bell icon.
Notification Types
| Type | Description | Example |
|---|---|---|
| Release | New feature announcements and platform updates | "Version 2.5 released — new AI chat assistant and webhook integration" |
| Downtime | Scheduled maintenance windows and service disruptions | "Scheduled maintenance on March 15, 2026 from 2:00 AM to 4:00 AM UTC" |
| Info | General announcements, tips, and important notices | "New documentation available for CI/CD integration setup" |
Managing Notifications
- Filter by type — Use the filter controls to show only Release, Downtime, or Info notifications.
- Mark as read/unread — Click a notification to mark it as read. Use the bulk action to mark all as read.
- Notification history — All notifications are preserved in your feed for reference.
System notifications are platform-wide and cannot be individually configured. For project-specific notifications (like test execution events), see Webhook Integration.